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Refund Request Timeline: Statutory vs Store Policy

Refund arguments usually collapse into one confusion: people treat their statutory rights as if they were the store's grace period, and vice versa. The store's change-of-mind policy is a goodwill window the shop chooses — typically 7 to 30 days — while your consumer-law rights for faulty or misdescribed goods run on a different clock entirely and do not expire when the store's window closes. This check separates the two for your situation: enter how many days ago you bought it, the store's return window, and how strong your claim really is on a 0-10 scale (change of mind at one end, clearly faulty at the other). You get your days left under store policy and a verdict naming the path that fits — including why 'faulty' is the stronger word to use when it is true.